Xc90's Commitment to Responsible Gaming
At xc90, we view online gaming as a form of entertainment that should be enjoyed in a healthy and responsible way. We are committed to ensuring that every Malaysian user on our platform does so in an environment that is safe, transparent, and supportive of their well-being.
The xc90 platform is designed not only to deliver a quality gaming experience, but also to ensure users have access to the information and tools they need to make informed decisions about how and when they play. We believe that shared responsibility between platform and user is the foundation of a positive and sustainable entertainment experience.
If you ever feel that gaming is starting to affect your daily life, personal relationships, or finances, we encourage you to use the available self-control tools or reach out to the xc90 support team for assistance.
Recognise the Signs of Risky Behaviour
Recognising the early signs of risky behaviour is an important first step. Here are some indicators to watch for in yourself or someone you care about:
Early Warning Signs
- Playing longer or spending more money than originally planned.
- Using money set aside for daily necessities (rent, food, utilities) for gaming purposes.
- Using gaming as an escape from stress, problems, or negative feelings.
- Lying to family members or friends about your gaming activity and how much time you spend on it.
Serious Warning Signs to Watch Out For
- Unable to stop playing despite genuinely intending to.
- Borrowing money or selling possessions to fund gaming activity.
- Neglecting work, family, or academic responsibilities due to gaming.
- Feeling anxious, irritable, or distressed when unable to play.
Important: Recognising these signs is not a sign of weakness — it takes courage and self-awareness. Anyone who finds themselves experiencing one or more of the above situations is advised to take immediate steps to regain control or seek professional support.
Self-Control Tools Available at xc90
Xc90 offers a range of self-control tools accessible directly through your account, designed to help you stay in control of your gaming activity.
Deposit Limits
Set daily, weekly, or monthly deposit limits in MYR (RM) for your account. These limits cap the amount you can deposit within a given period, helping you stay within a controlled gaming budget. Requests to increase your limits are subject to a waiting period for added protection.
Cooling-Off Period
If you feel like you need a break, you can activate a cooling-off period of 24 hours, 48 hours, or seven days. During this time, your access to gaming activities will be temporarily suspended, giving you the space to step back and reflect on your gaming habits.
Self-Exclusion
For those who need a longer break, the self-exclusion feature allows you to close access to the xc90 platform for an extended period, ranging from one month to several years. During this time, your account will be inactive and you will not receive any promotional communications from us.
How to Access Self-Control Tools
All the self-control tools above are accessible through your account settings after logging in, or by contacting the xc90 support team directly. Our team is ready to help you set limits or activate self-exclusion at any time, without any judgement.
Tips for Setting Time & Budget Limits
One of the best practices in responsible gaming is setting clear limits before you start playing — and sticking to them. Here are some practical tips for xc90 users:
Realistic Budget Limits
- Set a maximum amount in RM that you are comfortable losing per session without affecting your finances.
- Never use emergency savings or funds meant for essentials like rent and bills to play.
- Treat the amount set aside for gaming as an entertainment expense — just like any other leisure spending.
Healthy Time Limits
- Set a time limit for each session before you start playing, and make sure you stop once that limit is reached.
- Take regular breaks during long gaming sessions — get up, stretch, and step away from the screen.
- Make sure gaming doesn't cut into your sleep, work, family time, or social activities.
Minor Protection
Xc90 takes the protection of minors extremely seriously. Our platform is strictly restricted to users aged 18 and above. We have put the following measures in place to prevent underage access:
- An age verification process at registration, including valid identity document checks for KYC purposes.
- Ongoing monitoring of accounts showing signs of use by underage individuals.
- Immediate account closure, without prior notice, for any account confirmed to be used by an underage individual.
- A robust age-control system to prevent minors from accessing our services.
To parents and guardians: We encourage you to install parental control software on shared devices to prevent children from accidentally accessing online gaming websites and apps, including xc90.
xc90's Commitment
- Minimum age of 18 for registration.
- Identity verification (KYC) is mandatory for all new users.
- Accounts suspected of being used by minors will be investigated and suspended.
- No marketing targeted at young audiences or content designed to appeal to minors.
Professional Help & Life Balance
Healthy gaming is gaming that does not disrupt the balance of your life. Remember there is a world beyond the screen — your family, friends, work, and wellbeing are worth far more than any gaming outcome.
Healthy Life Balance
- Spend quality time with family and friends outside of gaming.
- Keep up hobbies and interests outside of online gaming.
- Prioritise adequate sleep, proper nutrition, and physical exercise as part of your daily routine.
- Online gaming should add enjoyment to your life, not diminish your everyday quality of living.
Get Help When You Need It
If you or someone you know needs help with a gambling problem, please reach out to the following resources:
- Malaysia Mental Health Helpline: 15500 (Ministry of Health Malaysia)
- Befrienders Malaysia: 03-7627 2929 (emotional support)
- You can also reach the xc90 support team by email at [email protected] for help activating self-control tools or account exclusion.
Seeking help is a sign of strength, not weakness. xc90 will not judge any user who chooses to take a break or reach out for support — on the contrary, we respect that courage and are here to help every step of the way.
You Don't Have to Face This Alone
Xc90 is always by your side — not just as an entertainment platform, but as a partner that genuinely cares about your wellbeing. For any questions about responsible gaming, visit our FAQ section or log in to access the self-control tools.